Privacy Policy – 99bd Gaming Platform

1. Introduction

This Privacy Policy explains how 99bd ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players and visitors who use the 99bd website at 99bd.club and any associated mobile applications.

We take your privacy seriously. 99bd is committed to handling your personal data responsibly and in accordance with applicable data protection principles. By registering on 99bd or using any part of the platform, you confirm that you have read and understood this Privacy Policy.

If you have any questions about how 99bd handles your personal data, you can contact our support team at any time at [email protected].

2. Data We Collect

When you register and use 99bd, we collect the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless you voluntarily provide it in a support communication.

3. How We Collect Your Data

99bd collects your personal data through the following means:

• Direct registration: When you create a 99bd account, you provide your name, mobile number and payment details directly.
• Account activity: Every time you log in, deposit, place a bet or withdraw on 99bd, we record the relevant transaction and session data.
• Device and browser: When you visit 99bd, our servers automatically log your IP address, device type, operating system and browser version.
• Cookies and tracking: 99bd uses cookies to maintain your session, remember your preferences and analyse how players use the platform. See Section 8 for full details.
• Support interactions: When you contact 99bd support via live chat or email, we retain records of those conversations.
• Verification providers: If we need to verify your identity or age, we may receive confirmation data from third-party verification services.

4. How We Use Your Data

99bd uses your personal data for the following purposes:

• To create and manage your 99bd account and verify your identity.
• To process deposits, withdrawals and bonus payments accurately and securely.
• To detect and prevent fraud, money laundering and other illegal activity on the platform.
• To monitor gameplay for responsible gaming purposes and apply account limits where necessary.
• To send you transactional communications such as deposit confirmations and withdrawal notifications.
• To send you promotional offers and bonus notifications, but only if you have opted in to marketing communications.
• To improve the 99bd platform, fix bugs and develop new features based on how players use the site.
• To comply with legal and regulatory obligations applicable to online gaming platforms.

5. Who We Share Your Data With

99bd does not sell your personal data to any third party. We may share your data with the following categories of trusted partners only where necessary to operate the platform:

• Payment processors: bKash, Nagad and Rocket receive the minimum data required to process your transactions. They operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Identity verification providers: Where age or identity verification is required, we share limited data with certified verification services.
• IT and hosting providers: Our platform infrastructure partners have access to server data under strict confidentiality agreements.
• Legal and regulatory authorities: 99bd will disclose personal data to law enforcement or regulatory bodies when required to do so by law or court order.
• Fraud prevention services: We may share data with anti-fraud networks to identify and block fraudulent activity across the industry.

6. Data Retention

99bd retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The general retention periods we apply are:

• Account and identity data: Retained for 5 years after account closure to meet anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for 12 months on a rolling basis.
• Marketing preferences: Retained until you withdraw consent or close your account.

Once the applicable retention period has passed, 99bd will securely delete or anonymise your personal data so that it can no longer be linked back to you.

7. Data Security

99bd takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration:

• All data transmitted between your device and 99bd is encrypted using 256-bit SSL/TLS technology.
• Passwords are stored using one-way hashing — 99bd staff cannot see your password in plain text.
• Access to personal data within 99bd is restricted on a need-to-know basis and protected by multi-factor authentication.
• Our servers are hosted in secure data centres with physical access controls and 24/7 monitoring.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee 100% security. If you suspect that your 99bd account has been compromised, contact our support team immediately and change your password.

8. Cookies

99bd uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and remember your language and display preferences. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players use 99bd — which pages are most visited, where players drop off and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as game display options and notification preferences so you don't have to set them every time you log in.
• Security cookies: Used to detect and prevent fraudulent login attempts and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use 99bd, but some personalisation features may not work as expected.

9. Your Privacy Rights

As a 99bd player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.

10. Children's Privacy

99bd is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 99bd, please contact us immediately at [email protected] and we will close the account and delete all associated data without delay.

We use age verification checks during registration to prevent minors from accessing 99bd. If we discover that an account belongs to a person under 18, it will be closed immediately and any balance will be returned to the payment source after verification.

11. Changes to This Privacy Policy

99bd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify you by email or via an in-platform notification before the changes take effect. Your continued use of 99bd after any update constitutes your acceptance of the revised Privacy Policy.

We recommend checking this page periodically so you are always aware of how 99bd handles your data.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 99bd handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 inside your 99bd account dashboard
• Response Time: Within 5 minutes on live chat; within 12 hours by email

For concerns about responsible gaming and self-exclusion tools, please visit our Responsible Gaming page. For the full rules governing your use of 99bd, see our Terms and Conditions.